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Security Policy

We are committed to protecting your privacy and keeping your personal data secure. We regularly review our security procedures

How we keep you safe

  • Strict security procedures are followed whenever your information is obtained and stored
  • Any pages used to display or collect personal data are encrypted, which makes it virtually impossible for someone else to read. The data is stored in a secure area that can only be accessed by authorised personnel.
  • Our websites are regularly tested by specialist, external security organisations.
  • We will always verify your identity before discussing or disclosing confidential information.
  • Online sessions will automatically expire and log you out after a period of inactivity.
  • Access to your online account will be locked out after a specific number of failed access attempts. You will need to provide key details or call us to unlock your account.
  • We provide an extra layer of security for certain activities.

How you can help keep yourself safe

  • Never share or write down your password.
  • Do not use passwords that are easy to guess.
  • When you have finished your transaction or task, please log off.
  • Emails are not a secure way of sharing information. Third parties could intercept, access or alter information sent by email. Skipton Building Society does not support the use of email to provide sensitive information, but we recognise it may the quickest or easiest solution for customers in some situations. The Society is not responsible for and cannot accept liability for any damage resulting from emails being sent to, or received by, the Society.
  • Make sure the email address and phone number you have registered with Skipton Building Society are accurate and up to date.
  • Beware of 'phishing' emails. If you mistakenly respond to a phishing email, tell us about it straight away.

What is a ‘phishing’ email?

An email alleging to be from a UK bank, building society, or other legitimate company encouraging you to;

  • visit a fraudulent website
  • invest money
  • reveal personal details

Skipton Building Society, or companies within the Skipton Building Society group, will never send emails asking for confidential information or security details and you should not respond to emails asking you to reveal personal information or passwords.

Be vigilant and, if you are unsure or concerned about any communication that seems to be from Skipton Building Society, please call our helpline on 0345 850 1700.

This policy does not extend to external websites accessed from this site, including those of other members of the Skipton Building Society Group. Please read the terms and conditions of any other sites separately.


Find out how we protect your Skipton accounts from frauds and scams and the steps you can take to protect yourself.

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