There are a couple of reasons why this might have happened. The first thing to do is to make sure that the address on your bank account matches the one we have on file. Addresses that don’t match are the most common reason for a card to be declined.
It could also be because you’re attempting to pay a large sum. Occasionally your bank may stop the payment for security purposes.
If you’ve checked these and the payment is still being declined, please contact us.