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LV= customer information - home insurance

Information for Fairmead customers

This page is for customers of our current home insurance provider, LV=. If you took out a policy through Fairmead Insurance Limited, please see our Fairmead customers page.

Fairmead customers

Your Home Insurance is underwritten by LV=. You will have either our Silver or Gold policy. You can view your policy documents below. You can also find out how to get in touch and how you can make a claim.

Policy documents

The below documents give you a brief guide to your cover and exclusions. You can find full terms, conditions and exceptions in your cover and limits document and in your insurance terms and conditions document.

Mid-term adjustments

If you'd like to adjust or amend your existing policy, please call the insurers on 0800 756 8907*.

Lines are open from 8am to 8pm Monday to Thursday, 8am to 6pm Friday, and 9am to 5pm Saturday.

Making a claim

If you'd like to make a claim on your policy, please call one of the 24/7 claim lines:

Home insurance claims 0800 756 8893*
Home emergency claims 0800 028 5407*
Family legal protection claims 0800 028 5411*

Before you call it's worth ensuring you have covered the points below:

  • report the incident to the police (if applicable)
  • check whether you're covered (see the policy documents above)
  • gather information including the policy number, date and time of loss or damage, and the police loss report number or crime number (if applicable)
  • Or, if you want to make a claim for damage caused by a storm or flood you can report it online at

*Call charges will vary. To help maintain service and quality, some telephone calls may be recorded and monitored.

Frequently asked questions

We've brought together the answers to some of your most commonly asked questions.

Read our FAQs

Buildings and contents insurance is arranged by Skipton Building Society and provided and underwritten by Liverpool Victoria Insurance Company Limited. LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel. 0330 1239970.

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